If you experience doubts regarding your Afterpay acquisition, fear not, as we have the solution for you. Follow this convenient guide to effortlessly terminate your order without any inconvenience.
To begin, log into your Afterpay account. You can do this either through the application or the website. Once successfully logged in, you can pinpoint the specific product you desire to cancel. Simply use its distinctive order number. Depending on the store’s guidelines, you may have the option to return the item directly to the store. You can also choose to opt for a mail return. Decide which method of return is suitable for you, then terminate the product. The company will subsequently issue reimbursement through its refund policy.
How to Cancel an Afterpay Order?
Access your Afterpay account through their user-friendly website or mobile application.
You have two options to effortlessly identify the desired order you wish to cancel. First, you can enter the order number. Alternatively, you can peruse your comprehensive order history.
Delve into the section detailing the order specifics. Several options for return and payment schedules are available on the site.
Please take note of the “Return in store“. This option may be accessible to you, enabling the convenient return of the items to a physical retail location.
After that, you must select the cancellation option.
How to Cancel an Existing Afterpay Order as a Merchant?
As a merchant, you wield the authority to effortlessly terminate an Afterpay order. Follow these simple instructions:
Commence by logging into your Afterpay merchant account via its website or application.
Navigate to the merchant dashboard or order management section to proceed.
Utilize the unique order number or search functionality to locate the specific order you wish to cancel.
Access the order details to facilitate efficient management.
Be vigilant for the prominent “Refund” or “Cancel Order” button within the user interface.
Take the decisive step of clicking the button to initiate the cancellation process.
When prompted, enter the refund amount, whether it entails a full or partial reimbursement.
Confirm the refund amount, solidifying your intention to proceed with the cancellation.
Rest assured, the company will promptly initiate the reimbursement process. They will ensure the return of the amount to the customer’s Afterpay account or their original payment method.
How To Cancel Afterpay Payment?
To halt an Afterpay payment, adhere to the following steps:
Contact customer support at least four days before the scheduled payment to ensure sufficient time to cancel. You can reach them at 1-855-597-7368 (US).
Please inform the customer support representative about your intention. You can do this to cancel the scheduled subscription payment.
Provide them with the requisite details. This includes your account information and the payment you wish to terminate.
Follow any additional instructions provided by the customer support representative. Moreover, adhere to any verification steps they may provide.
After successfully canceling the payment, verify the cancellation status with the representative. You should also inquire about any potential refunds.
Refund Process for Merchants (Afterpay Business Hub):
To reimburse an Afterpay order as a merchant, follow these steps:
Log into the Afterpay Business Hub using your login credentials.
Locate the specific order that necessitates a refund.
Click on it to initiate the refund process.
Enter the precise refund amount.
Authenticate your identity by correctly inputting the password.
Proceed to issue the reimbursement to the customer.
Refund Process for Customers
1. Return Instore
Returning an item in-store with an Afterpay card requires the following steps:
Afterpay Card Integration: The retailer’s point-of-sale system seamlessly integrates with the Afterpay card. It ensures smooth payment processing.
Accessing My Afterpay: You have two options to log into your account through the retailer’s website or application. This can be accomplished through the dedicated “My Afterpay” section.
Active Orders: To locate and review your active orders within “My Afterpay,” navigate to the “Orders” section.
Initiating Return Order: You have the option to initiate the process. Simply select the specific order you intend to return from the “Orders” section.
In-Store Return Option: You must choose the “Return In-Store” option, signifying your preference for returning the item at a physical store location.
Refund Request: By selecting the in-store return option, you can submit a refund request via the platform. You should provide details about why the action is being taken and any additional instructions you may have.
Phone Scan for Card Reading: Upon arrival at the store, you present your Afterpay card. A store associate securely reads the card details using a phone scan or compatible device.
Refund Authorization: The store associate confirms the customer’s refund request. As soon as the company authorizes the reimbursement, the process begins.
Card Refund: A refund is processed directly onto the customer’s Afterpay card once it has been authorized. This makes sure that reimbursement is refunded to the original payment method used.
2. For Return Through Mail
Using the platform, you can request a refund for an in-store return. To complete the process, you will need to provide the necessary details. It includes the reason for the action and any additional instructions.
You can choose the mail return method for the process.
On the “Active Orders” tab of your account, you can easily locate the order you wish to return. You can do this by navigating to the “Orders” section.
Select the corresponding order and choose “Return Order” to proceed.
Moreover, you need to provide all the necessary details. These include the reason for the process, the return address, and any additional required information.
After entering the details, you should confirm the return request.
Once the company receives the confirmation, the next payment will be suspended. This suspension period will last for two weeks.
The company then processes the request and verifies the condition of the returned product.
A refund is initiated upon successful verification by the platform.
You can expect to receive the refund within the 10-day time of their payment provider.
Conclusion
Terminating an Afterpay order is a straightforward process. You can initiate the cancellation request by contacting its customer support or accessing your Afterpay account.
Prompt action and providing all necessary information are crucial for successful cancellation.
Grayson Blogger
I am the Founder and Senior Editor atCancelPlease. I am an industry expert with years of experience in cancellations. My passion lies in sharing my knowledge and expertise on canceling orders, apps, services, and insurances.
